Privacy Policy

Privacy Policy

Effective Date: 23/05/2023

This Privacy Policy (“Policy”) outlines how Low Cost Roofing & Construction (“Company,” “we,” “us,” or “our”) collects, uses, protects, and discloses personal information obtained from individuals (“you” or “your”) when you visit our website, engage with our services, or interact with us in any other manner. We are committed to safeguarding your privacy and ensuring the security of your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the United Kingdom.

1. Information We Collect

1.1 Personal Information: We may collect and process the following categories of personal information:

• Contact Information: Full name, address, email address, phone number.
• Business Information: Company name, job title, professional contact details.
• Financial Information: Billing and payment details.
• Communications: Correspondence, inquiries, and feedback provided to us.
• Website Usage Information: IP address, browser type, operating system, referring URLs, pages visited, and other similar information.

1.2 Cookies and Similar Technologies: We may use cookies and similar technologies to enhance your browsing experience on our website. You can manage your preferences regarding cookies through your browser settings.

2. Use of Personal Information

2.1 We may use your personal information for the following purposes:

• Providing Services: Delivering our construction and roofing services, including project planning, execution, and communication.
• Customer Support: Responding to your inquiries, requests, and providing assistance.
• Marketing and Promotions: Sending promotional materials, updates, newsletters, and information about our services. You can opt-out of marketing communications at any time.
• Legal Obligations: Complying with applicable laws, regulations, and legal processes.
• Security and Fraud Prevention: Protecting the security and integrity of our services, detecting and preventing fraudulent activities.
• Internal Operations: Analysing and improving our business operations, services, and website.

2.2 Legal Basis for Processing: We rely on the following legal bases for processing personal information:

• Performance of Contract: Processing personal information necessary for the performance of a contract with you.
• Legitimate Interests: Processing personal information based on our legitimate business interests, which do not override your privacy rights.
• Consent: Obtaining your consent for specific processing activities when required by applicable law.

3. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy or as required by applicable laws. We will securely delete or anonymize personal information when it is no longer needed.

4. Sharing and Disclosure of Personal Information

4.1 We may share your personal information with third parties in the following circumstances:

• Service Providers: Engaging trusted third-party service providers to assist us in delivering our services, such as IT support, marketing, and payment processing.
• Legal Compliance: Disclosing personal information to comply with applicable laws, regulations, legal processes, or government requests.
• Business Transfers: Sharing personal information in connection with a merger, acquisition, or sale of all or a portion of our assets. In such cases, we will use reasonable efforts to ensure the protection of your personal information.

4.2 We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

6.1 Data Subject Rights: Subject to applicable laws, you have certain rights regarding your personal information. These rights may include:

• Access: You have the right to request access to the personal information we hold about you and obtain a copy of it.
• Rectification: You can request the correction of any inaccurate or incomplete personal information we have about you.
• Erasure: You have the right to request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Restriction: You can request the restriction of processing your personal information under certain circumstances, such as when you contest its accuracy or when the processing is unlawful.
• Objection: You have the right to object to the processing of your personal information based on our legitimate interests or for direct marketing purposes.
• Data Portability: You can request the transfer of your personal information to another organization or receive it in a structured, commonly used, and machine-readable format.
• Withdrawal of Consent: If we rely on your consent for the processing of your personal information, you have the right to withdraw your consent at any time.

6.2 Exercising Your Rights: You can exercise your rights by contacting us using the contact details provided in Section 8 of this Policy. We will respond to your requests within the timeframes required by applicable law and inform you if any exceptions or limitations apply.

7. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without appropriate parental consent. If you believe we may have inadvertently collected personal information from a child, please contact us, and we will promptly take steps to delete the information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following details:

Low Cost Roofing & Construction Address: 10a Suffolk Crescent, Belfast, BT11 9JT Email: info@lowcost-roofing.co.uk Phone: +44 7860 356648

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated version on our website and indicate the effective date of the revision. We encourage you to review this Policy periodically.

Please note that this Privacy Policy applies only to personal information collected by Low Cost Roofing & Construction and does not cover any third-party websites or services linked to or from our website.

By using our website, engaging with our services, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

Last updated: 23/05/2023